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To place an order you must agree to our terms and conditions of sale:
TERMS AND CONDITIONS OF SALE - A COPY OF WHICH IS SHOWN ON OUR TERMS & CONDITION'S PAGE. Acceptance of your order Your order on our website constitutes an offer to us to purchase the goods for personal usage. We will store your order and necessary details to obtain payment from your bank. Your order is not accepted until we contact you to say your goods are dispatched. Our contract with you is concluded upon delivery of the goods. We reserve the right to cancel your order for any reason including payment issues and product availability. Promotional codes We can’t and will not retrospectively apply a promotional code to your order. Payment Problems If there is a problem with collecting payment from you we are not obliged to dispatch your order. Security Checks We will conduct security check on all orders we receive. We may contact you by telephone before we process your order. Delivery Any Risk in the products including loss or damage will remain with us until we deliver the goods. When they are delivered all risk immediately transfers to you. Please read our Cancellation policy for more information. International Delivery We do not offer international delivery. Website Errors & Changes We Endeavour to present the most accurate and reliable information is on the website at all times. However sometimes mistakes may happen and in which case we apologies as these are unintentional. The site content is as is and reserve the right to amend any such errors and update content as we see fit. Website Access We cannot guarantee our site is available at all times and that the functionality may at times fail. You are responsible for any equipment used in connection with our site and we are there for not liable for any damages or losses you may incur from your inability to use our site. Product Display We make every effort to represent the colours textures and details of our products are accurate. However due to display capabilities the colours and textures may differ on screen. There for we advise you to request a free sample of you chosen fabric as we are not responsible for these differences. Product Availability Some items on our site may become discontinued. VAT All prices shown include the applicable VAT rate. Access to Website Content / Copyright It is not legal for you to systematically extract and/or utilize any part of the content of our website. Data Mining is prohibited. Use of any parts of this site is not permitted without our prior written permission. You are permitted a limited and non-exclusive right to create a hyperlink to our homepage or subpages where it does not portray us or any associates products or services in a misleading or derogatory way. Our Graphics and trademarks are not to be used without prior written permission. Your Account We retain the right to refuse you access to our website and exercise our discretion to cancel orders. Should this be the case you will not be charged. CANCELLATION POLICY CANCELLING YOUR ORDER You may cancel your order immediately after placing it by calling our customer care team. If your products have already been sent for production you will no longer be able to cancel your order. We are unable to provide a refund of the delivery charges where only part of your order is being cancelled. RETURNS POLICY MADE-TO-MEASURE RETURNS Made to measure curtains and blinds are made to customer's individual sizes. Once an order is placed and accepted we are unable to offer cancellation or refunds. We have provided comprehensive guidelines on measuring on our website and recommend you use these before placing your order. REFUND POLICY Please note due to articles being made to measure we are not covered by distance selling regulations. Should there be an issue with the product or please contact our customer care team. Any goods returned to us will be inspected for faults and any issues you inform us of. If a replacement item is issued please allow up to 4 weeks. Creasing is not considered as a fault. Should you find that your goods are faulty we will arrange collection of the goods. Should this not be possible postage charges will be refunded in the first instance? Should it be your error which caused the need for return delivery charges will not be refunded to you. We want all our customers to be happy and we are delighted for you to inspect any items you buy, please bear in mind that you have a statutory duty to do so without damaging items. If we deem you have failed to take reasonable care of the goods when in your position or when you returned them we will refund you the cost minus costs by way of compensation covering any loss. Please note made to measure items are non-returnable products. Please keep all documentation as we will not refund or exchange without a receipt or other proof of purchase. Where any discounts are applied to orders, please note if you return any item you will not be refunded the discounted proportion. All delivery charges are only refundable in the case of items that are faulty or damaged upon delivery. Our refund policy does not affect your statutory rights regarding respect of faulty or damaged goods. Force Majeure We will not be held responsible for any delays or failures to meet our obligations where it is beyond our reasonable control. This does not impact on your statutory rights. Liability We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (except for fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for: any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); any loss of goodwill or reputation and any special or indirect losses suffered or incurred arising out of or in connection with the provisions of any matter under these terms and conditions. Waiver If you should breach any of these conditions and we choose to take no action, we retain the entitlement to use our rights and remedies in any other situation where you breach these conditions. Jurisdiction and Governing Law These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts in the event of any dispute arising from these terms and conditions. All contracts are concluded in English. Terms Title may not be reassigned and the company reserves the right to remove goods from any installation where payment is outside the company's agreed terms. Further, the company will not be liable for damage to any structure occasioned by the removal of goods nor any other consequential liability. Payment is taken with order. Payment may be made by credit/debit card. Should it become necessary to employ the services of a third party to obtain payment the costs of such action will be added to the outstanding debt. In the case of a frustrated delivery the company will hold goods on the customer’s behalf for twenty one days before disposing of such goods as the company sees fit. The Company will endeavour to meet or exceed delivery commitments but will not guarantee specific delivery times or dates. The company will not be liable for any consequential losses arising from late delivery nor will such circumstances provide a basis for order cancellation or a reduction in the amount due unless agreed by the company in writing and authorised by a director of the company. The Company will not be held liable for damage or loss of goods in transit. Claims against the carrier for damage must be made within 48 hours of receipt of goods. Goods must be inspected before acceptance or signed for as ‘unchecked’. Failure to observe this may result in the carrier rejecting a claim. Claims against the carrier for loss in transit must be made in writing to the carrier no later than 5 days from the date of invoice. The Company will accept responsibility for faulty workmanship or defective materials for a period of twelve months from the date of invoice / installation however this responsibility will extend only to the repair or replacement of the goods supplied. The company will not accept responsibility for any consequential losses whatsoever including third party fitting costs or making good structures where goods have been removed. Goods must be returned to the company at the customer’s expense for evaluation and the company reserves the right to charge for repairs where in the company’s opinion the goods have been misused, abused or altered in any way. If a claim is upheld initial freight will be compensated and return freight will be paid by the company. In all cases any goods returned to the company must be by prior agreement and be accompanied by a goods return acceptance number issued by the company. Cancellation of goods must be made in writing and where a director of the company accepts cancellation it will be on the basis that where the goods have entered production or the company has received delivery of items specific to an order the customer will be liable for the cost of work in progress and materials on a pro rata basis. Exact colour matches across fabric batches cannot be guaranteed and in certain fabrics weaving imperfections may occur however such variances will be within acceptable industry standards. Natural materials as used in wood venetian blinds and wood weave blinds may differ in shade on the same blind and this is the nature and individually of the product. Where the company undertakes to manufacture goods to customer’s own sizes, the sizes must be given to the company in writing and the instruction must qualify whether the sizes are BLIND SIZE (the exact finished size required, with a 5mm per side manufacturing tolerance) or RECESS (we will make 10mm deduction on the width and drop, with a 5mm per side manufacturing tolerance). All measurements are taken to be the complete blind including mechanisms. In the event of an over mismeasure the company will, on instruction, reduce measurements where possible and a charge will be made. In the event of an under measure the company will only remake on the understanding that it will be a new contract. Due to varying computer monitor settings customers are advised to request actual samples where the colour / grain is critical.
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